The lovely Lauren shared a truly gorgeous term that she picked up on her vocational day at the Hjørring Kommune - it was 'fire souls'...those people who have a fire in their belly...a passion and infectious enthusiasm for their calling that inspires those around them.
How powerful (and effective) would it be to create a little internal community of fire souls who help transform the organisation to a place people want to be.
Speaking of a place people want to be...I had the pleasure of visiting a nursing home in Hjørring. It cares for people who are unable to care for themselves due to dementia...here i met Lene, the head nurse...she was a true fire soul...!
The nursing home has been on a journey to transform from an institution to a cosy home! A place where people in their final year or so of life can live with dignity in cosy surroundings. (A side note...but incredible outcome is that some people who are in their care have a reduction in their prescription medications...inferring that their quality of life improves...and according to Lene one of the reasons is social interaction...this might have to be a topic for another blog!!!)
She had a clear mission and litmus test for every decision...'is this the best outcome for the people' (note I I'd not use the word patient or elderly...she spoke of them as equals). Simple yet so powerful...how very Danish!
She showed respect for the people in her care and empowered her staff to be the best they can be. With her staff there was a big focus on learning. She has implemented a coaching model to encourage reflection, peer debriefing and joint problem solving. They set time for this at every team meeting!
My mission is to figure out how to find these fire souls and then how to best harness their energy for the greater good in the Public Trustee to drive the culture change to be a place people want to be!
Also too...it could be worse if the fire in my soul is sparked in the process!
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